Shipping Policy

At The Ivory Garden, we want your order to arrive as quickly and safely as possible. Please read our shipping information below before placing your order.

Processing Time All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been dispatched.

Australian Shipping Standard Shipping — $8.95 (Free on orders over $150) Express Shipping — $14.95 (Free on orders over $250) Standard delivery timeframe: 5–10 business days after dispatch Express delivery timeframe: 2–5 business days after dispatch

International Shipping We ship worldwide! International shipping rates are calculated at checkout based on your location. 🇳🇿 New Zealand — $14.95 (Free on orders over $150) 🌎 North America — $24.95 (Free on orders over $150) 🌍 Europe & UK — $29.95 (Free on orders over $150) 🌏 Rest of World — $24.95 (Free on orders over $150) Standard international delivery timeframe: 10–21 business days after dispatch Please note that international orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer.

Tracking Once your order has been dispatched you will receive an email with your tracking information so you can follow your order every step of the way.

Please Note Delivery timeframes are estimates only and may vary due to factors outside our control including customs delays and carrier delays. The Ivory Garden is not responsible for any delays caused by customs or local postal services. If you have not received your order within the estimated timeframe please reach out to us on Instagram: 📩 DM us @theivorygardenau

We will do our best to assist you. 🌿